Faq - some questions and answers regarding our skin care products
HOW LONG IS THE SHELF LIFE ON YOUR PRODUCTS?
The shelf life on our products is approximately 18 months when unopened. Our creams should last at least 6 months after opening provided they have not been exposed to high heat. Always make sure that you apply your creams with clean fingers or use a small spatula. And we have taken special care by using "Miron" Violet glass for our Eclairage Serum. This beautiful black/violet glass bottle offers superior protection from light degradation and may help increase shelf-life and product potency.
DO YOU USE PARABENS?
No, we do not use parabens.
DO YOU OFFER FREE SAMPLES?
We offer 1 free sample with each product purchase. So for example if you purchase 1 item, you receive 1 sample, if you purchase 2 items, you receive 2 samples, etc. We do not send out free samples without a purchase.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally. We have a flat rate of US $18.00 via 1st class international mail.
WHAT IS YOUR DOMESTIC SHIPPING POLICY?
All domestic orders ship for free.
WHAT IS YOUR RETURN POLICY?
Please visit our Shipping/Returns/Samples page for more details. The link can be found at the bottom of our website pages.
ARE YOUR PRODUCTS GOOD FOR ALL SKIN TYPES?
Yes, our products are great for all skin types. In fact, Dr. Dourmashkin has taken great care in developing products that are suitable for sensitive skin. Our Day And Night Cream can be used by all skin types, as well as our cleanser, toner, eye cream and serum. However, our Extra Rich Cream is better suited for those with dry to very dry skin. And while our Exfoliating Gel Mask is very gentle, those with very sensitive skin may want to avoid it since it contains glycolic acid (AHA's).
WHAT IS CHRONOLINE AND WHY DO YOU USE IT?
ChroNOLine is a relatively new peptide which may help improve the appearance of sagging skin, fine lines and wrinkles and may even help to restore moisture. Made from a growth factor (TGF), it
helps stimulate the production of key components at the DEJ (dermo-epidermal junction) where collagen VII, laminin-5 and fibronectin are produced. The DEJ functions as a type of scaffolding which connects the dermis to the epidermis.
ChroNOline has been shown to reduce the appearance of fine lines and wrinkles in as little as 28 days, and may provide continuous improvement over long term usage.